Return and Refund Policy

Return and Refund Policy

Last updated: January 25, 2024

Thank you for traveling with Crystal Sea Marine Phuket.

If, for any reason, You are not completely satisfied with a tour We invite You to review our policy on refunds and returns.

The following terms are applicable for any services that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Crystal Sea Marine Co., Ltd, 63/202 Building MC 1 Room SL 3 A Moo.2 Khao Khew Muang Phuket 83000.
  • Services refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Services from Us.
  • Website refers to Crystal Sea Marine Phuket, accessible from https://www.crystalseamarine.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Any cancellations made after 17:00 local time, 2 business days prior to the activity will be subject to a charge of 100% of the total amount.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Change Policy

Any changes made after 17:00 local time, 2 business days prior to the activity will be subject to a charge of 100% of the total amount. This includes, but not limited to, change of the activity date/ time, package, the number of participants, etc.

In order to exercise Your right of making changes, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Conditions for Refunds

In order for the Services to be eligible for a refund, please make sure that:

  • You apply to cancel before 17:00 local time, 2 business days prior to the activity.

The following Services cannot be refunded:

  • Cancelation after 17:00 local time, 2 business days prior to the activity.

We reserve the right to refuse refunds that does not meet the above return conditions in our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: